Frequently Asked Questions
Everything you need to know about our premium tech accessories.
What is the standard shipping timeframe?
Standard shipping typically takes 3-7 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery.
Are Native Union products covered by a warranty?
Yes, we offer a 2-year limited warranty on all our products. If you register your product online, you may be eligible for an extended lifetime warranty on specific charging cables.
What is your return policy?
We offer a 14-day return window for any unused items in their original packaging. Please note that shipping costs for returns are the responsibility of the customer unless the item is defective.
Are your charging cables MFi certified?
Absolutely. All of our Lightning cables are MFi certified by Apple, ensuring they meet the highest safety and performance standards for your devices.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.